Refund policy

Last updated: 29 September 2026

At SleepyTune.shop, we create personalised lullabies made specifically for you or your loved ones. Because our products are personalised and delivered digitally, we generally do not accept returns or refunds once an order has entered production or the digital lullaby has been delivered.

Personalised Digital Products

All SleepyTune lullabies are personalised digital products created according to the information provided by the customer.

Because each lullaby is individually created for you:

  • Orders cannot generally be cancelled once production has started.

  • We do not accept returns of digital products.

  • We do not provide refunds simply because you change your mind after production has started or the digital product has been delivered.

  • Please carefully check the information you provide when placing your order, including names, spellings, pronunciations, and other personalisation details.

Errors in Personalisation

If we make an error when creating your lullaby that differs from the information you provided in your order, please contact us at contact@sleepytune.shop.

We will review the issue and, where appropriate, provide a corrected version of your lullaby at no additional cost.

Faulty or Incorrect Products

Nothing in this policy affects your legal rights.

If your digital lullaby is faulty, does not match what you ordered, or does not conform to the description provided on our website, please contact us at contact@sleepytune.shop as soon as possible.

Depending on the circumstances, we may offer a correction, replacement, or refund in accordance with applicable consumer law.

Cancellation of Digital Orders

For digital content, cancellation rights can depend on whether delivery or production has already begun and whether you have given the required consent to receive the digital content immediately.

By placing an order and requesting immediate creation or delivery of your personalised lullaby, you may be asked to expressly consent to production beginning before the end of any applicable cancellation period and acknowledge that this may affect your right to cancel.

How to Contact Us

If you have an issue with your order, please email:

contact@sleepytune.shop

Please include your order number and a description of the issue. We will review your request and respond as soon as reasonably possible.

Our Commitment

We want you to be happy with your personalised lullaby. While personalised digital products cannot generally be returned, we will always review genuine problems with an order and work with you to find an appropriate solution.